Friday, November 2, 2012

Dining in with Details

    Many of us work our way through school with menial customer service jobs and can relate to the impossible to please customer.  There are many times when it may feel that requesting modifications to menu items makes you feel like that customer.  You should never let someone make you feel this way.  Simply asking ahead of time makes everyone's life much easier, and remembering that what you are doing is requesting, not demanding.  It is always much better to approach a situation with the understanding that if what you are asking for is simply not possible you don't mind.  Having a duologue that makes the server feel that honesty is what you are looking for, not simply to have what you want reduces the risk of accidental contamination.

    For this I will refer to dear friend of mine with many years of experience in the restaurant industry, both in service and management.  In her blog Jennyforum she describes how as a server she takes great care to accommodate food allergies and how honesty is the best policy for both the restaurant and the guest.  For most people gluten is not a life threatening allergy, however it does make life unpleasant when oversights are made.  Dining out is expensive, so on the occasions you decide to splurge make it worth it.

    There are several places in the Dallas area that have embraced the gluten free lifestyle and offer dedicated menu items.  The Company Cafe has two locations and offers gluten free chicken fried steak and gluten free chicken and waffles.  They are each are priced and $14 not including the tip, but for the atmosphere and service, it beats most other options at that price point.  Pei Wei has many locations as well, and offers a separate gluten free menu.  It is defined as casual dining, with an ordering counter, so a tip is not required.  Most of the options put the total under $12, and the servings are enough to have leftovers.

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